Last Updated: September 3, 2026

Welcome to CRAFTNIVO

CRAFTNIVO is an online destination for thoughtfully selected skincare and body-care products designed to bring comfort, confidence, and a touch of luxury to your everyday self-care routine.

We believe skincare is more than a daily habit. It is a personal ritual—a moment to slow down, care for yourself, and feel comfortable in your own skin. Our collections are selected to help make effective and enjoyable self-care feel simple, approachable, and beautifully refined.

Thoughtful Beauty for Everyday Life

From gentle daily skincare essentials to targeted facial and body-care products, every CRAFTNIVO selection is guided by a balance of quality, functionality, and an elevated experience.

When selecting products for our collections, we look for:

• Thoughtfully developed formulas and ingredients
• Practical benefits for everyday routines
• Comfortable and enjoyable product textures
• Clear and convenient application methods
• Refined products suited to modern self-care rituals

Our goal is to make elevated skincare and body care feel effortless, accessible, and enjoyable.

Our Commitment to You

At CRAFTNIVO, we are committed to providing:

• Clear and accurate product information
• A secure and straightforward checkout experience
• Transparent shipping and return policies
• Thoughtfully selected skincare and body-care products
• Responsive and professional customer support

We continually work to improve our store and provide a shopping experience that reflects the care, quality, and attention to detail behind the CRAFTNIVO name.

Company Information

CRAFTNIVO is owned and operated by Chengdu Weilian Xinchuang Network Technology Co., Ltd.

Chengdu Weilian Xinchuang Network Technology Co., Ltd. is responsible for product sales, payment processing, order fulfillment, customer support, returns, refunds, and other transactions conducted through craftnivo.com.

Brand Name: CRAFTNIVO
Company Name: Chengdu Weilian Xinchuang Network Technology Co., Ltd.
Registered Address: Room 2307, Unit 1, Building 1, No. 88, Section 1, Jiefang Road, Jinniu District, Chengdu, Sichuan, China
Customer Support Email: service@craftnivo.com

Customer Support

Our customer support team is available to assist with:

• Product questions
• Ingredient and usage information
• Order status and updates
• Shipping and delivery inquiries
• Returns and refunds
• Payment-related inquiries
• Privacy-related requests
• Other concerns regarding our store or your order

Customer support services for CRAFTNIVO are provided by Chengdu Weilian Xinchuang Network Technology Co., Ltd.

When contacting us about an existing order, please include your order number and the email address used during checkout. This information will help our team locate your purchase and assist you more efficiently.

Returns and Refunds

Please contact our customer support team before returning any product.

Our team will review your request and provide the applicable return instructions and authorized return address. Products returned without prior authorization or sent to an address not provided by our customer support team may not be accepted or eligible for a refund.

For hygiene and safety reasons, certain opened, used, or unsealed skincare and body-care products may not be eligible for return unless they arrive damaged, defective, or incorrect.

Return eligibility, applicable time limits, product-condition requirements, exclusions, and refund procedures are governed by our published Return and Refund Policy. Please review that policy before submitting a return request.

Response Time

We aim to respond to customer inquiries within 1–2 business days.

Requests involving shipping carriers, payment providers, order investigations, returns, refunds, or privacy matters may require additional review and therefore take longer to resolve.

Contact CRAFTNIVO

If you have a question about our products, your order, or your shopping experience, our team is here to help.

Email: service@craftnivo.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

Thank you for choosing CRAFTNIVO. We look forward to becoming part of your everyday skincare and self-care ritual.