Terms of Use

Last Updated: September 3, 2026

Acceptance of These Terms

These Terms of Use govern your access to and use of craftnivo.com (“CRAFTNIVO”), including its content, features, products, and services.

CRAFTNIVO and craftnivo.com are operated by Chengdu Weilian Xinchuang Network Technology Co., Ltd.

Chengdu Weilian Xinchuang Network Technology Co., Ltd. is the legal business entity responsible for the operation of CRAFTNIVO, including product sales, order processing, customer support, returns, refunds, and other customer-related transactions conducted through the website.

When you place an order through craftnivo.com, you enter into a purchase transaction with Chengdu Weilian Xinchuang Network Technology Co., Ltd., subject to these Terms and the policies published on our website.

By accessing, browsing, or using the website, you confirm that you have read, understood, and agreed to these Terms and the policies published on our website.

If you do not agree with these Terms, please discontinue use of the website.

Eligibility and Account Responsibility

You may use the website only if you have the legal capacity to enter into a binding agreement under applicable law or are using the website with any required permission or supervision.

If you create an account, you are responsible for:

  • Keeping your login information confidential
  • Maintaining accurate account information
  • Protecting your password and account access
  • Activity conducted through your account

Please contact us if you believe your account has been accessed or used without authorization.

Permitted Use

You may use CRAFTNIVO for lawful personal shopping, browsing, and informational purposes.

You must not:

  • Use the website for fraudulent, deceptive, or unlawful purposes
  • Submit false, inaccurate, or misleading information
  • Interfere with the operation or security of the website
  • Introduce viruses, malware, malicious code, or other harmful technology
  • Attempt unauthorized access to accounts, systems, networks, or data
  • Scrape, copy, extract, or collect website data without authorization
  • Abuse checkout systems, promotions, discount codes, refunds, or payment services
  • Impersonate another person or entity
  • Infringe intellectual property, privacy, or other legal rights
  • Use the website in any manner that could damage or interfere with the Services

We may restrict, suspend, or terminate access to the website where reasonably necessary in response to a violation of these Terms.

Product and Website Information

We make reasonable efforts to provide accurate information regarding products offered through CRAFTNIVO.

Product information may include:

  • Product descriptions
  • Ingredients
  • Directions for use
  • Images
  • Packaging information
  • Sizes or quantities
  • Prices
  • Availability

Product packaging, colors, labels, and appearance may vary slightly from images displayed online due to:

  • Photography
  • Lighting conditions
  • Screen settings
  • Packaging updates
  • Manufacturing variations

We may correct errors, update information, revise product descriptions, or modify website content when reasonably necessary.

If there is a material error affecting an order, we may contact you before fulfillment or provide another appropriate resolution.

Skincare and Beauty Information

Information provided on CRAFTNIVO regarding skincare, body-care routines, ingredients, or product use is provided for general informational and commercial purposes.

Customers should review the product label, ingredients, warnings, and directions before use.

Individual experiences with skincare and body-care products may vary.

If you have specific sensitivities, allergies, or concerns regarding a product, please review the product information carefully before use and seek appropriate professional advice where necessary.

Pricing and Availability

Product prices and availability may change from time to time.

The price applicable to your purchase will be displayed during checkout before payment is completed.

We may correct pricing, promotional, or availability errors where reasonably necessary.

Placing an item in your cart does not guarantee:

  • Product availability
  • Promotional pricing
  • Inventory reservation
  • Successful completion of an order

An order is not considered successfully placed until checkout has been completed and an order confirmation has been generated.

Orders and Payments

Orders placed through CRAFTNIVO are subject to:

  • Product availability
  • Payment authorization
  • Fraud-prevention review
  • Verification of order information
  • Applicable website policies

Available payment methods will be displayed during checkout.

We may contact you if additional information is reasonably required to verify or process an order.

An order may be delayed, canceled, or refunded where reasonably necessary due to:

  • Payment authorization failure
  • Suspected fraudulent activity
  • Incorrect order information
  • Product unavailability
  • Pricing or technical errors
  • Other circumstances that prevent fulfillment

Please review our Payment Policy for additional information.

Shipping and Delivery

Orders are shipped according to our Shipping Policy.

Processing times, estimated delivery times, shipping costs, free-shipping eligibility, tracking information, and other shipping terms are described in that policy.

Delivery estimates are not guaranteed arrival dates and may be affected by carriers, customs processing, weather, holidays, destination conditions, and other circumstances outside our reasonable control.

Please review our Shipping Policy before completing your purchase.

Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Customers should contact us before returning any product.

Returns sent without authorization or to an address not provided by our customer-support team may not be accepted.

Approved refunds are generally issued to the original payment method in accordance with our published Return & Refund Policy.

Intellectual Property

All website content, including:

  • Text
  • Graphics
  • Photographs
  • Product images
  • Designs
  • Layouts
  • Icons
  • Logos
  • Videos
  • Branding elements

is owned by, licensed to, or otherwise lawfully used by CRAFTNIVO and/or Chengdu Weilian Xinchuang Network Technology Co., Ltd., and may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, commercially exploit, or create derivative works from protected website content without prior authorization.

Nothing in these Terms grants you ownership of CRAFTNIVO trademarks, branding, website content, or other intellectual property.

Customer Reviews and Submitted Content

Where the website allows you to submit reviews, comments, images, or other content, you are responsible for ensuring that your submission:

  • Is accurate to the best of your knowledge
  • Does not infringe third-party rights
  • Does not contain unlawful or abusive content
  • Does not contain malicious software
  • Does not include another person's private information without permission

We may moderate or remove submitted content where reasonably necessary.

Third-Party Services and Links

The website may contain links to or integrations with third-party services, including:

  • Shopify
  • Payment providers
  • Shipping carriers
  • Analytics providers
  • Advertising platforms
  • Social media services
  • External websites

Third-party services operate under their own terms, privacy policies, and business practices.

We are not responsible for the content, availability, privacy practices, or security of third-party services that we do not control.

Website Availability

We may update, modify, restrict, suspend, or discontinue any part of the website when reasonably necessary.

We do not guarantee that the website will always be:

  • Available
  • Uninterrupted
  • Error-free
  • Free of technical issues

From time to time, maintenance, updates, network issues, or other technical conditions may affect website availability.

Security

We use reasonable measures designed to protect the operation of our website and customer information.

However, no online service, electronic transmission, or storage system can be guaranteed to be completely secure.

You are responsible for taking reasonable precautions when using the website, including protecting your passwords and account credentials.

Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis.

CRAFTNIVO and Chengdu Weilian Xinchuang Network Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from your access to, use of, or inability to use the website, except where such liability cannot legally be excluded.

Nothing in these Terms excludes, restricts, or limits:

  • Mandatory consumer rights
  • Liability that cannot legally be excluded
  • Rights provided to you under applicable consumer-protection law

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website or violation of these Terms.

This provision does not limit any statutory consumer rights that cannot legally be waived.

Governing Principles

These Terms are intended to operate subject to applicable laws and mandatory consumer-protection rights.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Changes to These Terms

We may revise these Terms from time to time to reflect changes in:

  • Our business
  • Our Services
  • Legal requirements
  • Operational practices
  • Technology

The revised Terms will be published on this page.

Where appropriate, the “Last Updated” date will be revised.

Continued use of the website following an update constitutes acceptance of the revised Terms where permitted by applicable law.

Contact Us

For questions about these Terms of Use, purchases, orders, or other website-related matters, please contact:

Brand Name:
CRAFTNIVO

Website:
craftnivo.com

Legal Entity / Store Operator:
Chengdu Weilian Xinchuang Network Technology Co., Ltd.

Registered Address:
Room 2307, Unit 1, Building 1, No. 88, Section 1, Jiefang Road, Jinniu District, Chengdu, Sichuan, China.

Customer Support Email:
service@craftnivo.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST