Terms and Conditions

Overview

These Terms and Conditions apply to purchases made through craftnivo.com (“CRAFTNIVO”), an online skincare and body-care store operated by Chengdu Weilian Xinchuang Network Technology Co., Ltd.

CRAFTNIVO is operated by Chengdu Weilian Xinchuang Network Technology Co., Ltd., which is responsible for product sales, order processing, customer support, returns, refunds, and other transactions completed through craftnivo.com.

By visiting our website, placing an order, or using our services, you agree to these Terms and all policies published on our website.

By placing an order through CRAFTNIVO, you enter into a purchase transaction with:

Legal Entity: Chengdu Weilian Xinchuang Network Technology Co., Ltd.
Brand Name: CRAFTNIVO

Your purchase is subject to these Terms and the policies published on our website.

Website Use

You may use this website only for lawful, personal, and non-commercial purposes.

You agree not to:

• Provide information that is inaccurate, fraudulent, or misleading
• Interfere with the security, functionality, or operation of the website
• Attempt to access accounts, systems, or data without authorization
• Copy, reproduce, modify, or use website content commercially without permission
• Use the website in violation of applicable laws or regulations

CRAFTNIVO may restrict or terminate access when fraudulent, abusive, or unlawful activity is suspected.

Product Information

We make reasonable efforts to ensure that product descriptions, ingredients, product images, colors, sizes, prices, and availability shown on our website are accurate.

Minor differences in product appearance may occur because of lighting, screen settings, photography conditions, or variations between product batches.

CRAFTNIVO may correct errors, update product information, or change product availability when reasonably necessary.

Skincare Product Use

Please review product descriptions, ingredient details, and usage instructions carefully before using any CRAFTNIVO product.

Customers should consider their individual skin condition, allergies, and sensitivities before use.

For first-time use, we recommend conducting a patch test on a small area of skin.

Stop using the product if irritation, discomfort, or an adverse reaction occurs, and seek professional advice when necessary.

CRAFTNIVO skincare products are intended for personal cosmetic use only and should be used according to the instructions provided with each product.

Individual results may vary depending on skin type, lifestyle, and other personal factors.

Orders

Submitting an order through our website does not automatically mean that the order has been accepted.

An order confirmation only confirms that we have received your order. Your order will be accepted after payment has been successfully processed and fulfillment has been confirmed.

CRAFTNIVO may refuse, limit, or cancel orders because of:

• Payment-processing issues
• Suspected fraudulent activity
• Incorrect customer information
• Inventory limitations
• Product pricing or information errors
• Shipping restrictions or legal requirements

If an order is canceled after payment has been collected, an appropriate refund will be issued.

Prices and Payment

Product prices, shipping fees, discounts, taxes, and order totals will be shown during checkout.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method
• The payment information you provide is accurate and complete

CRAFTNIVO may update prices, promotions, and product availability at any time.

Shipping, Returns, and Refunds

Shipping methods, processing times, estimated delivery times, tracking information, and delivery responsibilities are governed by our Shipping Policy.

Returns, exchanges, cancellations, damaged products, and refund requests are governed by our Return & Refund Policy.

Customers should inspect products promptly after delivery and contact us if an item arrives damaged, defective, incomplete, or incorrect.

Promotions

Discount codes, promotional offers, and special campaigns may include eligibility requirements, expiration dates, exclusions, or usage limits.

Unless otherwise stated:

• Promotional offers cannot be combined
• Discounts cannot be exchanged for cash
• Promotions cannot be applied retroactively to completed orders

Intellectual Property

All content on craftnivo.com, including text, product images, graphics, logos, videos, designs, and website layouts, is owned by or licensed to CRAFTNIVO.

You may not reproduce, modify, distribute, publish, or commercially use website content without prior written authorization.

Third-Party Services

CRAFTNIVO may use third-party services, including payment processors, shipping providers, analytics platforms, and external links.

We do not control and are not responsible for the availability, security, content, or privacy practices of third-party services.

Your use of third-party services may be governed by their own terms and policies.

Disclaimer and Limitation of Liability

The website, products, and services provided by CRAFTNIVO are offered on an “as available” basis.

To the fullest extent permitted by applicable law, CRAFTNIVO and Chengdu Weilian Xinchuang Network Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

Nothing in these Terms limits consumer rights or liabilities that cannot legally be excluded.

Changes to These Terms

CRAFTNIVO may update these Terms and Conditions from time to time by publishing a revised version on our website.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms where permitted by applicable law.

Contact Us

For questions regarding these Terms and Conditions, please contact us:

Brand Name: CRAFTNIVO
Legal Entity: Chengdu Weilian Xinchuang Network Technology Co., Ltd.
Registered Address: Room 2307, Unit 1, Building 1, No. 88, Section 1, Jiefang Road, Jinniu District, Chengdu, Sichuan, China.
Email: service@craftnivo.com
Customer Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.